Josh Stephens

Josh Stephens is a Senior Digital Analyst at Evolytics, where responsibilities include optimizing consumer experiences and supporting data initiatives for world-class brands. Previously, Josh managed customer service operations at Trip Mate, Inc., overseeing a team of supervisors and service representatives. At Amarr, Josh held multiple managerial roles, significantly improving operational efficiencies and customer relations. Earlier experience includes customer service management positions at Synchrony Financial and ADT, where performance and quality enhancements were achieved through effective team leadership. Josh holds a Master's in Human Resources and an MBA from Ottawa University, alongside a Certificate in Data Analytics from The University of Kansas.