Energy and Water Ombudsman (Victoria) (EWOV)
Ben Martin Hobbs currently serves as the Policy Insights and Engagement Manager at the Energy and Water Ombudsman (Victoria) since May 2023. With extensive experience in research and policy, Ben has held prominent roles such as Senior Research and Policy Officer at the Consumer Policy Research Centre since December 2016, and previously as a Research and Policy Advocate at the Consumer Utilities Advocacy Centre from November 2015 to December 2016. Ben's professional background includes positions at The University of Melbourne as an Intern in Chancellery Operations, Andrews Group Pty Ltd as a Research Assistant, Goodstart Early Learning as a Policy Intern, and Amnesty International Australia as a member of the Urgent Actions Team. Educational qualifications include a Bachelor of Arts (Hons.) in History and a Master's Degree in Public Policy and Management, both from the University of Melbourne.
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Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.