Energy and Water Ombudsman (Victoria) (EWOV)
Diana Laffy is a seasoned professional with extensive experience in strategic management and project delivery, currently serving as the GM Strategy and Projects at the Energy and Water Ombudsman (Victoria) since July 2023. With a robust background at ANZ spanning over a decade, Diana held multiple roles including Continuous Improvement Manager, Change Manager, and Business Delivery Manager, where key achievements included spearheading process improvements, facilitating change management during a significant transformation program, and enhancing operational efficiencies within various financial services portfolios. Diana’s earlier experience includes project management roles and financial planning positions at prominent institutions, complemented by a Bachelor of Business in Financial Planning from RMIT University.
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Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.