Dory Birchfield

Dory Birchfield, JD, currently serves as the Director of Customer Service/Sales and Viewer Services/Contact Center at EWTN, where the role involves leading the startup and management of an in-house call center, overseeing significant team integration to enhance communication and cost efficiency. Previous experience includes serving as the Director of Customer Experience and Contracts at Transdermal Therapeutics, ensuring compliance with various state contracts, and enhancing customer experience through systematic evaluations. At Protective Life, Dory held the position of Senior Software Operations Business Analyst and previously managed the Call Center, focusing on policyholder support and training. Throughout a career that began at Assurant Employee Benefits as an Interim AVP-STL, Dory has consistently driven performance improvements, strategic initiatives, and collaborative work environments. Dory holds a Doctor of Law (JD) from Birmingham School of Law and a Bachelor’s degree in Business Management from the University of Phoenix.