Dory Birchfield Jd

Dory Birchfield, JD, serves as the Director of Customer Service/Sales and Viewer Services/Contact Center at EWTN, overseeing teams to achieve high service standards and improve operational efficiencies since February 2016. Prior experience includes roles as Director of Customer Experience and Contracts at Transdermal Therapeutics, where significant improvements in customer satisfaction and sales were realized through change management efforts, and as Senior Software Operations Analyst II and Call Center Manager at Protective Life, contributing to customer-focused initiatives and managing call center operations. Dory Birchfield's career began at Assurant Employee Benefits, leading a turnaround initiative that enhanced site performance metrics, followed by managerial roles at Pemco Aviation Group and Ultradata, focusing on accounts receivable and software support services. Dory Birchfield holds a Doctor of Law (JD) from Birmingham School of Law and a Bachelor of Arts in Business Management from the University of Phoenix.