Idan Soffer

Idan Soffer is a seasoned professional with extensive experience in operations and technical support, currently serving as Senior Director of Operations at Ex Libris since 2007. Idan leads Big Data Operations teams, ensuring efficient operational processes and high-quality deliverables. Previous roles at Ex Libris include Director of Support, managing global technical support teams, and Content Operations Director, overseeing content operations across all products. Idan's career began at Retalix Limited as a Customer Support Consultant, focusing on technical support for the Israeli retail market. Idan holds a Bachelor of Science degree in Industrial Engineering and Management from Ben-Gurion University of the Negev.