Michael Hinckley

Michael Hinckley has a diverse and extensive work experience spanning multiple industries. Michael started their career in 2010 as a Studio Assistant at The SOPHA, LLC, where they assisted in running a photography studio, including creating sets and teaching photography classes. In the same year, they also worked as a Photographer at CPI Corp.

In 2011, Hinckley gained sales experience as a Sales Associate at Best Ford/Cycle Center. Michael also worked as a Scene Builder and Actor at The Fear at Fenway, and as a Haunted House Builder and Actor at Nightmare New England/SpookyWorld.

From 2013 to 2016, Hinckley worked at Apple as a Service Specialist, where they triaged, troubleshooted, and repaired iOS devices and Mac computers. Michael also conducted customer classes and workshops on Apple devices and software.

In 2016, Hinckley joined Dyn as a Customer Support Representative, providing 24/7 support for Dyn's eCommerce-level services. Michael assisted customers with web portal usage, DNS configuration, and troubleshooting, along with addressing billing and sales inquiries.

Hinckley continued their career at Oracle from 2017 onwards. Initially, they worked as a Technical Analyst, providing support for enterprise-level services like Managed DNS and Email Delivery. Their responsibilities included assisting customers with web portal usage, DNS configuration, and troubleshooting. Michael also played a crucial role in detecting and analyzing fraud incidents.

Later, Hinckley transitioned to the role of an Information Technology Technical Analyst at Oracle/Dyn. In this role, they proactively assessed hostnames and domain names for fraud indications and investigated failed transactions. Michael also aided in analyzing and determining different types of fraud.

Finally, in 2023, Hinckley joined Exacom, Inc. as a Tier 2 Technical Support Engineer, though no specific details about this role were provided.

Michael Hinckley completed their high school education at Merrimack High School from 2005 to 2007, earning a High School Diploma with a focus on General Studies. From 2008 to 2013, they attended Savannah College of Art and Design, where they pursued a degree in Animation and Visual Effects. Currently, Michael is engaged in further education at Codecademy, specializing in Computer Programming.