Amrin Grewal is a detail-oriented IT Service Management (ITSM) professional with over 7 years of experience in technical support, IT Incident Management, and Service Delivery within fast-paced enterprise environments. They began their career at Century Theaters as a Concession Worker and progressed through various roles, including Sales Associate positions at Fry's Electronics and Macy's, before moving into technical support roles at Genomic Health and Exact Sciences. Currently, Amrin serves as a Sr IT Incident and Service Delivery Manager at Exact Sciences, where they focus on minimizing downtime and improving service processes in alignment with ITIL best practices. Amrin holds a BS in International Business from San Francisco State University, where they studied Marketing, Economics, and Strategic Management.
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