Mark Fallai possesses extensive experience in customer experience and product design, currently serving as Vice President of Customer Experience at Exact Sciences. Previously, Mark held various leadership roles at TIAA, including Head of Product Design, where responsibilities included overseeing multiple design teams. Mark's creative expertise was further honed at Critical Mass as Creative Director and Associate Creative Director, and at The Hangar Interactive as Creative Director. Mark's educational background includes a Bachelor's degree in Animation and a Bachelor of Fine Arts in 3D Animation/Computer Graphics from the Savannah College of Art and Design, completed from 1996 to 2000.
August, 2023 - present
January, 2022
Senior Vice President, Customer Experience at Conga
Global Vice President, Customer Experience, Infrastructure Industries Global Business Unit at Oracle
Vice President, Customer Experience at Sony Interactive Entertainment
Senior Vice President, Customer Experience at Verizon
Vice President, Customer Experience at RepeatMD
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