Thomas Carlo

Thomas Carlo possesses extensive experience in technical support and engineering, with a focus on customer-facing roles in the tech industry. Currently serving as a Senior Technical Support Engineer at ExaGrid since January 2022, Thomas previously held similar positions at XebiaLabs (now Digital.ai) and Arbor Networks, where support for software solutions and DDoS protection was provided. Prior roles include consulting at Efficient Support Solutions, engineering at Cisco Systems, and leadership positions at MediaOne Inc., where responsibilities ranged from pre/post-sales support for network provisioning products to enterprise architecture and messaging. Thomas holds a Bachelor of Science in Business Administration and Management from the University of Massachusetts at Lowell.