Michael Bailey is an experienced technical trainer with a robust background in IT training and support. Currently serving as a Technical Trainer at Exasol since September 2020, Michael previously worked as an Information Technology Trainer at Genesys Works, where entry-level computer technology skills were taught to high school students. A senior technical trainer at Calabrio, Inc. from June 2014 to July 2019, Michael developed and delivered training for IP Contact Center Solutions and provided consultancy on product adoption. Earlier roles at UnitedHealth Group included Senior Team Lead for an Optum Cloud Support Center, where operational models were crafted and technical training was provided for new offices, as well as a Senior Technical Analyst and Technical Support Analyst, focusing on partner support and technical call resolution. Michael holds a Bachelor of Science degree in History from the University of Wisconsin-River Falls, earned between 2004 and 2008.
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