Manuel Sheahan is a skilled IT professional with extensive experience in service desk operations and technical support. Currently serving as Service Desk Supervisor at FTI since June 2019, Manuel has progressed through various roles, including Service Analyst I, II, and III. Prior experience includes a Triage Support Intern position at Fox Valley Technical College from July 2018 to May 2019 and a Package Handler role at UPS from June 2016 to August 2018. Manuel holds a Bachelor's degree in Computer Science from Lakeland University, completed in November 2022, and an Associate's degree in Network and System Administration from Fox Valley Technical College, earned in 2019.
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