Courtney Shouse

Courtney Shouse is an experienced professional in the field of client success and long-term care insurance, currently serving as the Manager of Client Success at Excellus BCBS since July 2023. Prior to this role, Courtney held various positions at The MedAmerica Insurance Companies for over a decade, including Director and Long Term Care Benefits Planner, overseeing operations of multiple departments and managing a large team of Personal Care Advisors. Courtney's extensive background includes roles such as Multi-System Transition of Care Specialist at Beacon Health Strategies, Associate Director at Trillium Health, and Regional Resource Development Specialist at the NYS Traumatic Brain Injury Home and Community Based Services Medicaid Waiver Program. Additional experience includes management roles with the National MS Society and educational support services through organizations like Lifespan of Greater Rochester and ARC of Monroe County. Courtney holds a Master of Science in Human Service Administration from St. John Fisher University and a Bachelor of Science in Sociology from Nazareth University.