Melissa Rivera

Melissa Rivera has extensive experience in the healthcare and customer service sectors, currently serving as Director and previously in managerial roles at Excellus BCBS since May 2019. Prior experience includes serving as Provider Services/Claims Supervisor at Monroe Plan for Medical Care from October 2007 to March 2022 and as a Customer Service Representative at ESL Federal Credit Union from August 2004 to October 2007. Additionally, work history includes a role at Canandaigua National Bank in Rochester, NY, from April 1999 to August 2004. Melissa Rivera is currently pursuing an Associate's degree in Business Administration and Management at Roberts Wesleyan University, having started in July 2021.