Susan Gould

Susan Gould has over three decades of experience in the healthcare and insurance industry, currently serving as the Safety Net Product and Services Manager at Excellus BCBS since September 1999. In this role, Susan is responsible for managing Safety Net products and services in alignment with benefit designs and regulatory requirements. Previous positions include Marketing Operations Process Manager, where Susan drove operational changes, and Project Manager-Business Lead, overseeing corporate projects. Susan's background at Excellus BCBS dates back to 1987, with prior roles including Sr COB Claims Processor and Application Configuration Analyst. Educational qualifications include a Bachelor of Science in Business, Management, Marketing, and Related Support Services from SUNY Empire State College, and an Associate of Arts and Sciences in Information Technology from Monroe Community College.