Parag Garodia

Parag Garodia is an accomplished professional with extensive experience in digital transformation, operational efficiency, and customer experience management. Currently serving as the Chief CX & Strategy Officer at Excitel Broadband since May 2018, Parag has significantly enhanced user experiences for over 1.5 million Indian households, focusing on seamless onboarding and proactive engagement. Previously, Parag built the Partner Success and Business Development function at Excitel, driving user growth from 200,000 to one million. Prior experience includes leadership roles at OYO, where Parag managed substantial business operations and developed strategic demand channels. Parag holds an MBA from the Indian Institute of Management Ahmedabad and a B.Tech from the National Institute of Food Technology, Entrepreneurship and Management.