James Gallagher is a highly experienced leader in support services, currently serving as the Vice President of CARE Operations at Toast. They previously held the role of Vice President of Customer Care & Fraud at Nordstrom, where they oversaw customer service operations and developed strategic visions to enhance customer experiences. Gallagher has a rich background in the computer software industry, including significant leadership positions at Microsoft, where they managed global support delivery and fostered operational excellence. They earned a Bachelor of Science in Computer Science and Engineering from The University of Connecticut.
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