Heena Thakur

Heena Thakur has a diverse work experience in various roles within the human resources and customer service fields. Heena is currently working as a Human Resources Team Lead at Exela Technologies, where they set recruitment targets for their team and ensures they meet these targets. Heena manages their team by providing direction, guidance, and support, assigning tasks, monitoring progress, and meeting deadlines. Heena also tracks and reports on recruitment metrics to optimize their team's performance and improve hiring processes. Prior to this, they worked as a Human Resources Analyst at Exela Technologies, responsible for meeting hiring goals and sourcing candidates from various platforms.

Before joining Exela Technologies, Heena worked as a Global HR Operations Specialist at Randstad RiseSmart, a HR Technology company, where they provided outplacement solutions and support to employers and displaced employees. Heena also has experience as a Technical Recruiter at iPlace, where they sourced, screened, and placed candidates in technical, financial, and HR positions.

Heena's earlier work experience includes a position as a Customer Service Associate at Amazon, where they delivered timely and professional customer service through various communication channels.

Overall, Heena has proven experience in HR operations, talent acquisition, and customer service.

Heena Thakur obtained a Bachelor's degree in Computer Science from Sadhu Vaswani Mission's St. Mira College for Girls Arts & Commerce, Koregaon Park, Pune 1, from 2014 to 2017. Heena also received additional certifications in career mobility and job concierge authority from randstad risesmart | outplacement | loopbaanbegeleiding in 2020.