Todd Harris is a seasoned customer service and operations leader with over 15 years of experience in the insurance, financial services, and technology sectors. Currently, they serve as a Senior Manager at EXL Services Ltd, overseeing life business operations and managing multiple supervisory teams. Previously, Todd held various roles with companies such as Genpact, Farmers New World Life, and State Farm, specializing in contact center management, workforce forecasting, and claims handling. Todd is passionate about enhancing customer experiences, developing future leaders, and ensuring efficient operations.
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