Harish Rao is a PMP-certified Digital Transformation Consultant with over 20 years of experience in the contact center industry, currently serving as Associate Vice President at EXL. They focus on leading large-scale digital transformation programs and utilizing AI to enhance customer experience. Previously, Harish held various roles, including Consultant at Concentrix and Business Transformation Consultant at Quantiphi, where they successfully delivered transformation initiatives generating significant cost savings and revenue. Harish holds a Bachelor's degree in Computer Science from Bharathiar University and a PG Diploma in Machine Learning & Artificial Intelligence.
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