Jennifer Jackson is an accomplished professional with extensive experience in resource management and staffing optimization at EXL. As Lead Assistant Manager since January 2022, Jennifer enhances the efficiency of the Service Network by strategizing staffing decisions and supporting resource management needs. Previously, as Assistant Manager from 2018 to 2021, Jennifer provided leadership with staffing data and developed solutions for staffing challenges. Starting as an Associate and Senior Associate from 2011 to 2017, Jennifer focused on onboarding new employees and managing resource scheduling. Jennifer holds an MBA in Human Resources and Organizational Behavior from Mother Teresa Women's University and a BA in Sociology, Psychology, and English Literature from Bengaluru City University.
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