Radha Singh is a seasoned professional specializing in CX transformation, digital strategy, and hyper automation, with over 15 years of experience across banking, ITES, and BPO sectors in regions including the US, UK, APAC, and the Middle East. Radha has held leadership roles at WNS as Director/VP of Capability & Strategy and previously served as AVP of Digital Transformation at Genpact. With expertise in Lean Six Sigma, RPA, and project management, Radha is currently the VP of Digital Customer Experience at EXL, driving business transformation through innovative digital solutions. Radha earned an MBA in Business Management from IMT Ghaziabad and a B.Sc. in Industrial Chemistry from Delhi University.
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