Monica Augustine is a seasoned executive with extensive experience in customer experience and digital transformation across various industries. Currently serving as VP of Customer Experience at Zuora and President of Waterfall Villas, Monica also provides coaching at the Kellogg School of Management. Previously, as Vice President and Digital Transformation Leader at Signify, Monica focused on enhancing partner and sales experiences through digital strategies. Monica's tenure at Cisco included roles such as Director of Product Management for Customer Experience Digital Transformation, where significant year-over-year growth was achieved in subscription services. With a solid educational background including an MBA from Cal State East Bay and an Executive Leadership Program from UC Berkeley, Monica combines technical prowess in engineering with strategic business acumen.
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