Raffy Malbas is an experienced operations management professional with a strong background in enhancing customer experience and team performance. Currently serving as an Operations Manager at EXL since February 2022, Raffy previously held roles such as Business Support Liaison at TeleTech Philippines, Customer Experience Manager and Helpdesk Supervisor at Alorica Philippines, Inc., and Team Lead at Convergys. Raffy's expertise includes managing client NPS systems, coaching teams on performance metrics, and conducting training to ensure agents are equipped with essential skills and knowledge. Raffy earned a Bachelor's degree in Computer Science from Lipa City Public College, graduating in 2002.
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