Sanjay Sharma is currently serving as the Manager of Conversational AI at EXL since December 2025. Prior to this role, Sanjay was a Senior Business Analyst at Gupshup from January 2023 to December 2025, where responsibilities included collaborating with stakeholders to gather and analyze requirements for AI-powered solutions, with a focus on generative AI and conversational agents. From January 2018 to December 2022, Sanjay worked as a Data Engineer at Active.Ai, a Gupshup Inc Company, ensuring high-quality data input for conversational AI models in the banking domain, and previously as a Data Annotator, developing a conversational AI platform to streamline banking and insurance processes. Sanjay holds a Master of Commerce in Business Administration and Management from the University of Rajasthan, an MBA in Marketing and Finance from Shobhasariya College, and a Bachelor of Business Administration from Shri Balaji College.
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