Serena Brancacio is a Senior AVP of Operations with a proven track record in building effective teams and driving results. With extensive experience in system development, change management, and process implementation, they have successfully led operations teams at Farmers Insurance, including roles from Life Operations Supervisor to Senior Support Operations Manager. From 2022 to 2024, they served as Senior Director of Operations at Insurance Supermarket Inc., focusing on business development and expansion. Currently, Serena is the Assistant Vice President of Operations at EXL, continuing to enhance operations and customer service.
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