Sharad Sharma is a seasoned professional with 25 years of experience in Business Operations Management. Currently, Sharad serves as the Vice President at EXL Business Process Solutions, where they lead Policy Holder Services, New Business, and Claims Portfolio for an International Life & Annuity Insurance client. Sharad's previous roles include leadership positions at Bank of America and Convergys, where they managed operations for credit card customer care and fraud claims and enhanced process performance significantly. Sharad holds a Bachelor's Degree in Commerce from CCC University Meerut and an MBA in Marketing and Finance from APEEJAY School of Marketing Delhi.
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