Sonu B. Singh is a Contact Center and AI Evangelist with extensive experience in program and project management, particularly for large and complex accounts. Having held positions at companies like Verizon and EXL, they specialized in digital transformation, contact center technology solutions, and automation. Sonu earned a Bachelor of Science in Information Technology from Kuvempu University and has a history of enhancing business processes through the application of advanced technologies. Currently, they serve as Director of Digital Transformation at FIS.
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