Vikas Bhalla

President & Head of Insurance at EXL

Vikas Bhalla is a member of EXL’s Executive Committee and leads the Insurance business. Vikas stepped into this role in 2014 and has contributed significantly to the growth of the company, doubling the size of EXL’s largest industry vertical. Since he stepped into this role, EXL’s Insurance business has evolved to a global, strategic transformation partner across both the Life & Annuities and Property & Casualty markets and has been recognized as a leader by industry analysts.

After joining EXL in 2001, Vikas helped EXL establish its Process Excellence, Migrations and Consulting organizations. As global delivery head for EXL’s Operations Management business from 2009 to 2013, Vikas helped EXL expand delivery locations into new countries including the Philippines, South Africa, Eastern and Central Europe and US.

A thought leader in the areas of insurance, business operations and digital transformation, Vikas has led various strategic initiatives over the years including the launch of platforms and BPaaS-solutions, outcome-based engagement models, and value-driven transformation. He is presently leading EXL’s move to a ‘Work from Anywhere’ enabled Future Operating Model.



  • President & Head of Insurance

    Current role

  • EVP, Business Head - Insurance