Maria Manko

Senior Manager, Customer Experience at Exness

Maria Manko has worked at Exness as a Senior Manager of Customer Experience since 2022. Prior to that, they worked at Libertex Group starting in 2012, initially as a Customer Service Specialist and was later promoted to Senior Customer Service Advisor. At Libertex Group, they were responsible for developing business processes and procedures related to customer service, implementing and supporting standards and policies, supervising personnel, analyzing statistics and plans executions, maintaining high quality customer service, managing collaborations with other departments, and participating in meetings and training sessions. Before joining Libertex Group, Maria worked at Europ Assistance as a Coordinator of work with travelers abroad from 2010 to 2012.

Maria Manko completed their education at two different institutions. From 1997 to 2007, they attended Litsey 1525 "Vorobievy Gory". Unfortunately, the degree name and field of study for this period are not provided. Following that, from 2007 to 2012, they studied at Moscow State Pedagogical University, where they obtained a Specialist degree in English Language. Additionally, in September 2021, Maria obtained a certification in TCI Training from TCI - Тренинг и Коучинг Интернешнл.

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Timeline

  • Senior Manager, Customer Experience

    September, 2022 - present

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