Rahul Agarwal is a seasoned professional with extensive experience in customer experience management and product development. Currently serving as the Lead Consultant at Exotel since April 2022, Rahul specializes in understanding customer behavior and journey mapping to enhance customer experiences. Prior roles include Product Manager at Symphony SummitAI, where Rahul developed successful product strategies and collaborated with cross-functional teams, and ServiceNow Consultant at Red Moki Limited, focusing on digital transformation implementation. With a consulting background at Excelsoft Technologies and early career experience as a Business Analyst and Software Engineer, Rahul has a comprehensive understanding of market dynamics and operational challenges. Rahul holds an MBA in Enterprise Management from Guru Gobind Singh Indraprastha University and a B.Tech. in Electronics and Communication from Kurukshetra University.
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