Luis Figueira Martínez

Luis Figueira Martínez is a seasoned professional in sales and operations management with extensive experience in leading teams and driving revenue growth. Currently serving as the Director of Sales and Ancillary Services at Exoticca, Luis oversees a team of 50 sales agents and 8 Team Leaders, implementing strategic initiatives that have improved conversion rates and overall customer engagement. Prior experience includes a role at eDreams ODIGEO as Group CS Sales Operations Lead, where Luis managed outsourced contact center performance and enhanced upselling processes. An educational background includes a Master's degree in Business and Strategic Management and a Bachelor's degree in Business Administration, complemented by legal training.