April Holmes

April Holmes is a seasoned professional with extensive experience in the travel and customer experience sectors, currently serving as a Senior Manager of Customer Experience at Expedia Group since March 2008. In this role, April Holmes focuses on enhancing the end-to-end traveler and agent experience by identifying pain points and collaborating with key stakeholders to leverage technology for improvement. Previous positions held at Expedia Group include Customer Operations Manager, where April Holmes managed cross-functional teams and ensured global consistency, and Daily Operations Specialist, responsible for operations in the Canada and LATAM regions. Early career experience includes roles at HRG North America as Operations Supervisor and at Avis Budget Group International as a Call Center Customer Service Representative. April Holmes is furthering education at Humber College.