Hemant Kumar

Hemant Kumar is an experienced professional in customer service management, currently serving as Traveler Service Manager II for Expedia Group since December 2015, where responsibilities include leading the Global Customer Resolutions team, ensuring operational efficiency, and managing escalations from various channels. Previous roles include Escalations Operations Manager, Supervisor of the Global Customer Resolutions Team, and positions at IGT Solutions handling Asia Pacific Social Media escalations. Hemant’s background also encompasses roles at IBM Daksh and V-Customer Ind. Pvt. Ltd., with a focus on customer care and process improvement. Hemant holds a Bachelor in Tourism Studies from Indira Gandhi National Open University.