Kevin Mcgoran's work experience includes:
- Overnight Lead Engineer at Expedient (2017-present): Kevin serves as a point of escalation for support teams and performs troubleshooting and advanced configuration tasks. Kevin also manages a team and provides monthly feedback.
- Overnight Lead Technician at Expedient (2019-2021): Kevin provides guidance and support to Tier 1 and Tier 2 teams, handles project work and customer support, and manages a team of direct reports.
- Team Lead at Expedient (2019-2019): Kevin supports and mentors a team of analysts and technicians, providing both operational and technical assistance.
- Technician at Expedient (2017-2019): Kevin's responsibilities as a technician include configuring, managing, and troubleshooting network devices and physical/virtual servers.
- System Administrator at PPG Industries (2016-2017): Kevin troubleshoots backups, monitors physical environment, and assists in maintaining the virtual VMWare environment.
- Technician at Expedient (2015-2016): In this role, Kevin provides technical support, including configuring, managing, and troubleshooting network devices and servers.
- Analyst at Expedient (2015-2015): As an analyst, they provide technical support for network devices and physical/virtual servers.
- Help Desk Coordinator at PGT Trucking (2013-2015): Kevin fields calls for various issues and assists with configuration changes on networking equipment.
- Network/Operations- Desktop Support Engineer I at BNY Mellon (2012-2013): Kevin works as a support engineer, assisting with network and desktop support.
- Geek Squad Agent at Best Buy (2011-2012): Kevin provides technical support as a Geek Squad Agent.
Overall, Kevin has gained a wide range of technical experience and has held positions with increasing levels of responsibility in various companies.
Kevin Mcgoran earned their Associate's Degree in Information Technology from the Community College of Allegheny County from 2014 to 2016. Prior to that, they completed their high school education at Keystone Oaks High School from 2004 to 2007. In terms of additional certifications, Kevin obtained the Juniper Networks Certified Associate - Junos (JNCIA-Junos) from Juniper in December 2018. Kevin also obtained the Cisco Certified Networking Associate: Security certification in December 2014, and the Cisco Certified Network Associate certification in April 2014. Additionally, Kevin has a certification called VCA-DCV from VMware, although the specific details regarding the institution and the date of obtaining this certification are not provided.
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