Michael Popa is a seasoned leader dedicated to customer-centricity, with an extensive record in shaping enterprise-wide visions and strategies that enhance customer experiences. With a remarkable history of advancing SaaS and service-centric enterprises, Michael has held pivotal roles including Chief Customer Officer at Otis Alderley and currently at Expedite Commerce, where they transform customer success by leveraging AI and a customer-centric vision. Michael's leadership acumen is demonstrated through their experience at companies like Cradlepoint and Cato Networks, where they built and scaled cross-functional teams to support global hypergrowth. They maintain work-life balance through family time, volunteering with veteran organizations, and engaging in outdoor activities like hiking and gardening.
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