Dawn Lai has extensive experience in the credit information industry. Dawn began their career in 1997 at The Pacific Bank Bhd, where they served as an Assistant Manager in Credit & Marketing until 2000. Dawn then joined DP Information Network as a Business Development Manager from 2000 to 2005. Following this, they worked at RAM-DP Information Services as a Senior Manager from 2005 to 2007. In 2008, they joined BRIS Information Services as an Assistant General Manager until 2009. Dawn then moved on to RAM Credit Information, where they held various roles, including General Manager from 2010 to 2015 and Chief Executive Officer from 2016 to 2019. Currently, they serve as the Chief Executive Officer at Experian Information Services Malaysia.
Dawn Lai obtained a Bachelor's degree in Commerce from the University of Otago in 1996.
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