Emma Perkins

Emma Perkins has extensive experience in customer experience strategy and improvement, currently serving as Head of CX Strategy EMEA & APAC at Experian since September 2017, where significant advancements in customer satisfaction metrics have been achieved. Prior to this role, Emma Perkins operated a successful fitness business specializing in pre and postnatal exercise while serving as a Personal Trainer and Sports Therapist at Empower from May 2010 to August 2017. Earlier career experiences include various positions at Cable & Wireless from 1998 to 2010, such as Head of Market Development and Customer Experience and Improvement Manager, where Emma Perkins focused on enhancing customer satisfaction and driving market opportunities. Emma Perkins began their career in accounts payable at Emap and holds a BEng in Materials Engineering from Brunel University of London.