Jayne Coulson

Jayne Coulson is an experienced executive with a strong background in customer service and operational leadership. Currently serving as Executive Director at Experian since December 2018, Jayne has held multiple senior roles, including Director of Customer Service and NED at NHS. Prior experience at BT since 2014 includes the role of Director of Service, where Jayne has been accountable for delivering exceptional service to business customers and implementing award-winning complaints handling strategies. Additionally, as Director of Learning and Development at Openreach, Jayne focuses on employee skills and development to align with business goals. Earlier in the career at BT from 2001 to 2008, Jayne managed key operational functions with a budget of £135 million, overseeing significant teams across multiple locations.