Karla Tapia

Karla Tapia is an experienced professional with a strong background in customer service and account management. From August 2018, Karla serves as a Strategic Account Consultant at Experian. Prior roles include Coordinadora de Atención al cliente at Astara from February 2011 to May 2016 and Encargada de Call Center at Kia Perú from August 2008 to February 2011, where responsibilities encompassed project management for call center operations and customer satisfaction reporting. Earlier experience includes working as Asesora de calidad at Euromotors, focusing on client feedback and satisfaction for multiple automotive brands. Karla holds a Bachelor’s degree in Communication Sciences from Universidad de San Martín de Porres and has pursued additional studies in Marketing, Consumer Law, and Consumer Protection.