Experience Unlimited
Imelda Soto is an experienced professional with a diverse background in customer service and claims management. Currently serving as a Customer Service Specialist and Accounting Assistant at eba&m since December 2014, Imelda has demonstrated strong investigative and negotiation skills throughout a career spanning several roles. Previous positions include Lead Trainer and Trainer at Experience Unlimited, and an Accounts Receivable Clerk at Dell Software. Imelda was also an Associate Claims Specialist at Zenith Insurance Company, specializing in Workers Compensation Insurance. Significant experience includes over 22 years as a Claim Specialist at Balboa Insurance Group, where Imelda analyzed claims, resolved disputes, conducted audits, and ensured compliance with regulatory standards. Early career experience includes working as a Castmember at Disneyland. Imelda holds an Associate of Arts degree in Liberal Arts and Sciences/Liberal Studies from Fullerton College.