Shaunna Ketchum

Shaunna Ketchum has a diverse work experience spanning several industries. Shaunna began their career in 2005 as a Marketing Manager at Chartwells (Higher Education Division) - Compass Group, where they consulted with 22 casual dining destinations to maximize profitability. Shaunna was responsible for designing and facilitating annual marketing plans and quarterly audits, which resulted in a 12-15% increase in annual sales. Shaunna later became the Director of Dining Services II at the same company, where they established and executed strategic business and marketing plans for four campus convenience stores. Shaunna also managed multiple product collections, evaluated and hired staff, and created customized concepts to increase consumer spending. In 2011, they joined North Highland as an Information Technology Project Coordinator, leading initiatives to streamline processing and expedite invoice payments. Shaunna later became an Account Administrator, collaborating with the account leadership team to address resource management, sales efforts, and process management. Shaunna then joined Retail Business Services in 2019 as a Senior Project Manager. In this role, they developed detailed plans, led and motivated teams to drive projects to successful completion, and produced accurate reports. Shaunna successfully led 11 projects related to IT infrastructure, retail front office, and e-commerce. Finally, Shaunna is currently working as a Senior Consultant at Experient Group.

Shaunna Ketchum holds a Bachelor of Business Administration (BBA) degree in Marketing from Winthrop University. In addition to their formal education, they have obtained various certifications, including Agile Project Management with Jira Cloud: 2 Lean and Agile Processes and Design Thinking: Understanding the Process from LinkedIn. Shaunna also holds an Inbound Certification from HubSpot, which they obtained in April 2015.