Expivia Interaction Marketing Group Inc.
Thomas Laird is a prominent figure in the contact center outsourcing industry, currently serving as CEO of Expivia Interaction Marketing Group Inc. since July 2012. Laird is the creator and host of the leading podcast "Advice from a Call Center Geek," which provides valuable insights to contact center professionals. Laird has authored two books on call center operations, available on Amazon. Additionally, Laird holds the position of CEO at both OttoQa, which focuses on integrating AI solutions for quality assurance, and Expivia Digital, a pioneer in customer service for NFT and Web3 projects. Recognized as one of the Top 25 Contact Center and CX Thought Leaders by ICMI in 2022, Laird's extensive experience includes leadership roles at Telatron Marketing Group, where Thomas managed significant call center operations. Laird is an alumnus of Allegheny College.
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Expivia Interaction Marketing Group Inc.
Expivia has started from a dream over 7 years ago on how to change USA call center outsourcing. We have grown from our initial 60 seat contact center four years ago to over 450 seats with our newest expansion. Our growth has been possible by the quality we produce for our clients, the advanced technology that we use and the amazing team that wehave.Expivia is a leader in some of the newest CRM technologies such as Chatbot/Texting Artificial Intelligence, Video Customer service along with advanced speech analytics. We can help any organization employ these technologies as a part of their omnichannel services to their customers.Expivia can guide organizations through the contact center marketing channels of today and tomorrow. Through our partnership and expertise with inContact, the leader in cloud telephony technology, we can provide a plan to enhance any customer engagement and service strategy.Expivia is able to offer a great blend of highly educated associates, advanced technology and an experienced client services staff, all integrated into your program. One of the great benefits of working with Expivia is that based upon the size of your program we are able to offer single company contact center sites within our facility branded just for you.We want to be a true extension of your business and your brand, and we will go the extra mile to make that happen.www.expiviausa.com