Susan Chapins

Susan Chapins has over 23 years of experience in account management and customer service within the events and hospitality industry, primarily with Expovision since 1999. As an Account Director, Susan has excelled in developing long-term client relationships through effective communication and relationship-building strategies. Previous roles include Senior Account Manager, where responsibilities included managing client expectations and facilitating contract negotiations, and Reservations Supervisor, where Susan led a team of coordinators to optimize reservation processes and customer service. Susan's early career includes experience as a Reservations Coordinator, noted for exceeding high volume reservations goals. Additionally, Susan served as Operations Manager and Owner at ecomaids of Manassas-Woodbridge-Gainesville from January 2022 to March 2023.