Julia Smith

Julia Smith is an experienced training professional with a comprehensive background in client journey and soft skills training. Currently serving as a Client Journey & Soft Skills Trainer at Express Solicitors since April 2018, Julia excels in conducting training needs analyses and collaborating with partners to gather business requirements. Prior to this role, Julia operated as a freelance trainer at JULIA SMITH LEARNING & DEVELOPMENT SOLUTIONS LTD., where a focus on bespoke blended learning solutions for behavioral and customer service skills was established. Experience includes positions as a Training Designer at TalkTalk, Delivery Specialist at Lifestyle Services Group, and Outsource Trainer at British Airways Holidays, demonstrating a consistent commitment to employee training and development across various sectors. A strong ability to communicate with all levels of an organization has been a key asset throughout Julia's career.