Mohammed Agha

Mohammed Agha is a skilled Performance and Reporting Manager at Extensya since March 2022, responsible for monitoring and reporting on operational performance KPIs and SLAs, managing agent performance, and developing metrics for improvement. Previously held roles include Manager of Performance Management, where Agha analyzed account and CSR performance, and Data Analyst at Arabian Al-Ekha, focusing on sales analysis and forecasting. Agha's experience also includes leadership in workforce management and customer service roles at Umniah, ensuring KPI achievement and training needs assessment. Agha holds a Bachelor's degree in Marketing from the University of Jordan.