Vineet Gopal

Vineet Gopal has extensive experience in the Customer Service and BPO industry, currently serving as Service Delivery Director at Extensya since May 2014, where responsibilities include leading Voice Operations and managing a team of over 150 associates for a telecom client across the Middle East. Prior to this role, Vineet worked at Mphasis from June 2003 to May 2014, advancing to Sr Manager - Operations, and also held the position of Operations Manager from 2007 to 2009. Vineet has demonstrated expertise in managing operations, quality, training, and business transitions, with a strong focus on customer service and effective team management.