Extensya offers contact management solutions and business process outsourcing services.

Business Development

Enterprise Software

Outsourcing

Extensya

This department is responsible for handling customer inquiries, providing support, and ensuring a positive customer experience.

Customer Service

This department handles customer inquiries, provides assistance, and resolves issues to ensure a positive customer experience.

Customer Support

The Quality Assurance and Training team at Extensya is responsible for ensuring the delivery of high-quality contact management and outsourcing services. They develop and implement training programs for employees, conduct quality assessments, and provide feedback to enhance performance, ultimately ensuring that client expectations are consistently met or exceeded.

Quality Assurance and Training

This department oversees the management and supervision of customer service and contact center operations to ensure high-quality support and efficient handling of customer inquiries.

Customer Support Operations

The Human Resources team at Extensya is responsible for managing the recruitment, onboarding, and development of talent within the organization. They focus on fostering a supportive work environment through effective training programs and employee engagement initiatives, while ensuring compliance with HR policies and practices to enhance overall workforce performance.

Human Resources

This department is responsible for ensuring that products meet specified quality standards through systematic testing and evaluation.

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Other teams

Customer Support

Quality Assurance and Training

Customer Support Operations

Human Resources

Quality Assurance