Yahya Nafees

Yahya Nafees is a skilled IT professional with extensive experience in technical support and customer service. Currently serving as a Lead Technical Support Analyst at ExterNetworks since January 2020, Yahya manages customer support inquiries related to IT systems, software, and hardware, providing assistance through various communication channels. Prior experience includes the role of Desktop & Technical Support Specialist at Kean University, specializing in desktop computing support, and a summer internship with DALMIA BHARAT SUGAR & INDUSTRY. Yahya began a career in customer service as a Book Seller at Barnes & Noble College. Educational qualifications include a Bachelor's degree in Computer Science from Kean University and an Associate's degree from Middlesex College.