Heather Hales is a Partner in the Financial Services Technology Advisory at Ernst & Young, where they have worked since 2010. Previously, they served as an Application Architect at Accenture from 2004 to 2010. Heather specializes in business process and IT alignment, with expertise in insurance, claims, functional design, testing, and user interface design. They hold diplomas in Systems Analysis and Business Analysis from ISEB, as well as a TOGAF 9 certification.
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